This page explains what we collect when you use Homegoing, what we do with it, and the choices you have. We have written it in plain words because families use this site at a hard time.
Who we are
Homegoing is run by RealDiamond Digital. You can reach us through the contact page.
What we collect
- What you type. The name, dates, answers, life story, order of service, tributes and other words you enter.
- What you upload. Photos, documents and voice notes. A voice note is turned into written words, and we keep both.
- Tributes from relatives. The name, relationship and message of anyone who sends a tribute through your invite link.
- Your email address, if you give it when you pay, so that your receipt can reach you.
- Payment records. The amount, the currency, the date and a reference number. Payments are handled by Paystack. We never see or store your card number.
- Messages you send us through the contact page.
- Basic visit details. The country you visit from, the kind of device, the page that led you here, and which steps of the site were opened. We do not store your internet address. Each day we make a short code from it to count visitors, and the code cannot be turned back into a person.
We do not use advertising cookies or tracking cookies. We set one small cookie on your own phone that remembers the programmes you started there, so that you can find them again from the home page. You can clear it from the home page at any time. The only other cookie is for the site owner's own log-in.
How we use it
- To make the funeral programme, the cards and the phone version you asked for.
- To write a draft life story from what you tell us.
- To take your payment and unlock the finished booklet.
- To answer you when you write to us.
- To see which parts of the site work and which do not, using counts and not names.
- To keep the site safe, for example by limiting repeated attempts.
We do not sell your information. We do not use your words, photos or voice notes to train artificial intelligence.
Artificial intelligence
The life story is drafted by an artificial intelligence service, and voice notes are turned into words by one. Your words and voice notes are sent to that service for this purpose. The draft can contain mistakes. Please check every name, date and fact before you print.
Who else handles your information
We use a small number of companies to run the site. Each handles your information only to provide its service to us, under its own terms.
- Cloudflare hosts the site, stores your programme and files, runs the artificial intelligence service, and makes the PDF and picture files.
- Paystack takes payments.
- Google Fonts supplies the lettering. Your browser fetches the font files from Google, which lets Google see your internet address.
These companies may store or handle information in countries other than your own.
We may also share information if the law requires it.
Your private link, and who can see your programme
There are no accounts or passwords. Each programme has a private link.
- Anyone who has your private link can see and change the programme. Share it only with people you trust to edit it.
- The invite link lets relatives send tributes and read the booklet. It does not let them change the rest.
- The QR code, if you print it, opens the phone version of the booklet for anyone who scans it.
Pages behind these links are hidden from search engines.
How long we keep it
We keep your programme so that you can come back to it, reprint it, or use it for a remembrance. We may delete programmes that have not been opened for twelve months. You can ask us to delete yours at any time through the contact page. Tell us the name on the programme and, if you can, your private link. When we delete a programme, its photos, voice notes, tributes and finished files are deleted with it.
Payment records are kept for as long as tax and accounting rules require.
Your choices
You can ask us to show you what we hold about you, to correct it, or to delete it. You may also have further rights under the data protection law where you live. Write to us through the contact page and we will answer as soon as we can.
Children
Homegoing is for adults arranging a funeral. It is not meant for children to use on their own.
Changes to this page
If we change how we handle information, we will update this page and the date at the top.