These terms apply when you use Homegoing. By using the site you agree to them. If you do not agree, please do not use the site.
What Homegoing does
Homegoing helps a family make a funeral programme. You give the details, photos and memories. The site drafts a life story, sets out the order of service and lays out a booklet. It also makes an announcement card, a thank-you card and a keepsake card.
What is free and what you pay for
- Free: making a programme, seeing the full draft marked "DRAFT", sharing the draft with family, the three cards, and the obituary poster maker.
- Paid: the finished booklet without the "DRAFT" mark, as a file for printing.
You pay once for each programme. The price is shown before you pay and depends on your country. It may be shown in your own money. The currency your card will be charged in is shown before you pay, and your bank may add its own charges. After you pay, you can still correct the programme and download it again.
Payments are taken by Paystack. We do not see or store your card details.
Refunds
- If you have paid and we cannot give you the finished booklet because of a fault on our side, tell us through the contact page. If we cannot put it right within two working days, we will refund you in full.
- If you were charged twice for the same programme, we will refund the extra payment.
- Because the finished booklet is a digital file made for you, we do not otherwise give refunds once it has been unlocked. Please use the free draft to check everything before you pay.
You must check before printing
This matters most. Homegoing is a tool, and the family is responsible for what is printed.
- The life story is drafted by artificial intelligence from what you give it. It can contain mistakes. Check every name, title, date, place and fact.
- The orders of service are starting points. The officiating minister must approve the order, the readings and the hymns.
- Check the hymn words against your church's hymn book.
- Look at the whole draft, and ask a second family member to read it, before you pay and before you print.
We are not responsible for errors in a printed programme, or for the cost of reprinting.
Your content
You keep ownership of everything you give us: words, photos and recordings. You give us permission to store it and to use it to make your programme, cards and phone version, and for nothing else.
You confirm that you have the right to use what you upload, and that the family agrees to it being used. Please do not upload anything unlawful, or anything that is not yours to share.
We may remove content, or close a programme, that breaks these terms or the law.
Your links
Your private link is the key to your programme. Anyone who has it can change the programme. Keep it safe, and share only the invite link with people who should not edit. We cannot always recover a lost link, so save it somewhere you will find it again. The first step of every programme has a button that sends the link to your own WhatsApp.
Using the site fairly
Please do not try to break the site, get round the payment, overload it, or use it to harm or deceive anyone. We may limit or block use that does.
Hymns, readings and designs
The hymn words we supply are in the public domain. If you add other hymns, poems or readings, you are responsible for having permission to print them. The designs and the site itself belong to us. You may print and share the programmes and cards you make as you wish.
Availability
We work to keep the site running, but we cannot promise it will always be available or free of faults. Funerals have fixed dates, so please do not leave printing to the last hour.
Our responsibility to you
To the extent the law allows, our total responsibility to you for any claim is limited to the amount you paid us for the programme concerned. We are not responsible for indirect losses. Nothing in these terms removes rights that the law says cannot be removed.
Changes
We may update these terms. The date at the top shows when they last changed. The terms in force when you pay apply to that payment.
Law
These terms are governed by the laws of the country where RealDiamond Digital is registered.
Contact
Questions about these terms can be sent through the contact page. See also our privacy policy.